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Cyngor Sir Ynys Môn - Isle of Anglesey County Council


Accessibility statement


This accessibility statement applies to the Isle of Anglesey County Council website: https://www.anglesey.gov.uk/.

The Isle of Anglesey County Council's website makes use of valid HTML code and CSS styles. We aim to make our site as accessible as possible for everyone and to comply with the W3C’s Web Content Accessibility Guidelines WAI (WCAG) 2.1. The site uses a responsive design, which changes the layout of web pages so they work well on desktop PCs, tablets and mobile phones.

Using this website

This website is run by the Isle of Anglesey County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

Accessibility of this website

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • some video streams don’t have captions
  • third party content that’s under someone else’s control -  for example, a third party payment system or social media ‘like’ buttons
  • poor colour contrast makes it difficult for someone with sight loss to see the content properly. 
  • language of the page - the mapping site does not identify the language of the page so as to help assistive technology such as screen readers to convert text into speech with correct pronunciation.

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email webmaster@ynysmon.gov.uk

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Digital Services Team, webmaster@ynysmon.gov.uk.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).

Find out how to contact us.

Technical information about this website's accessibility

The Isle of Anglesey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • some PDF and Word documents aren’t fully accessible to screen reader software
  • video streams don’t have captions
  • third party content that’s under someone else’s control - for example, a third party payment system or social media ‘like’ buttons
  • Recruitment site – service based on a different technical platform but ‘skinned’ to look like our website. This site is currently under review and will be re-built in the near future. We’ve assessed the cost of fixing the issues and believe that doing so now would be a disproportionate burden (http://www.legislation.gov.uk/uksi/2018/952/regulation/7/made) within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal in 2021
  • Contrast (Minimum) - Poor colour contrast makes it difficult for someone with sight loss to see the content properly. This is an issue with some of our portal sites - My Account, Recruitment and Maps
  • Language of page - this is an issue with our Mapping site

Issues with PDFs and other documents

Many of our PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

The accessibility regulations don’t require us to rectify PDFs or other documents published before 23 September 2018 (external link) if they’re not essential to providing our services. 

Our plan is to ensure that all pdfs and word documents after this date are converted to accessible documents. Complex publications e.g. newsletters and leaflets that are produced for print will be accompanied by accessible text-only versions of these publications. 

Issues with images, video and audio

Live video streams don’t have captions.

Previously published live video streams is exempt from meeting the accessibility regulations. However we will make any new pre-recorded audio and video accessible from September 2020 onwards

How we tested this website

This website was last tested on 8th September 2020. The test was performed by the Digital Accessibility Centre (Llan Coed House, Llandarcy, Neath, SA10 6FG). 

Testing included automated testing together with an expert manual compliance audit. The testing was performed by users with a range of disabilities.

Briefly, we tested the:

  • main website platform, available at https://www.anglesey.gov.uk,
  • homepage on http://democracy.anglesey.gov.uk, a service based on a different technical platform but styled to look like our website.
  • MyAccount - service based on a different technical platform but styled to look like our website
  • mapping site - service based on a different technical platform but styled to look like our website
  • recruitment site - service based on a different technical platform but styled to look like our website.

A full list of the webpages tested is displayed in the “Preparation of this accessibility statement” section.

What we’re doing to improve accessibility

We are working with the Digital Accessibility Centre (Llan Coed House, Llandarcy, Neath, SA10 6FG), to create a plan to rectify the issues that have been identified. 

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact Digital Services, webmaster@ynysmon.gov.uk.

This statement was prepared on 26 September 2020. It was last updated on 7 October 2020.

Preparation of this accessibility statement

This statement was prepared on 26 September 2020. It was last reviewed on 7 October 2020.

This website was last tested on 8 September 2020. The test was carried out by the Digital Accessibility Centre (Llan Coed House, Llandarcy, Neath, SA10 6FG).

We used this approach to deciding on a sample of pages to test.

The testing included webpages reviewed previously by the UK Government Digital Service (The White Chapel Building, 10 Whitechapel High Street, London E1 8QS), together with a selection of other popular pages.

The webpages numbered 1 to 11 were accessed from the homepage URL: https://www.anglesey.gov.uk. The “Democracy” homepage listed as 12 uses a different URL, which is shown below.

The webpages reviewed included:

  1. Homepage
  2. Register
  3. Contact
  4. Accessibility statement
  5. Fees and Charges April 2020 PDF
  6. Log in form
  7. Recruitment
  8. Bus Timetables
  9. Business Centre
  10. Maps
  11. Newsroom
  12. Democracy homepage:
    http://democracy.anglesey.gov.uk/uuCoverPage.aspx?bcr=1&LLL=0

The webpages were tested using desktop and mobile devices.

The tests included a range of user types: blind, mobility, deaf, colour blind, dyslexia, low vision, cognitive impaired, Asperger’s, and anxiety.

Operating systems used for testing were Windows, Mac OS, Android and iOS. Web browsers used included Internet Explorer 11, Safari, Chrome and Android. A wide range of assistive technologies were used for the testing. These included: JAWS, NVDA, VoiceOver, Dragon Voice Activation 15, keyboard, screen magnification, reflow, text spacing, and system inverted colours, Talkback, and Voice Assistant. 

Accessibility advice

Browsers

We recommend that for the best security and compatibility you keep the operating system and web browser on your device up to date. You can find out how up to date your browser is at a site like https://www.whatismybrowser.com

Plain English

We try to write in plain English and avoid jargon where possible. If you don’t understand something, please let us know. 

Changing browser settings

You can also change settings for your web browser or device to improve your experience according to your needs and preferences. You can find help online at AbilityNet, which provides guidance about how to:

AbilityNet provides guidance about how to:

Embedded content

Our website uses content embedded from other websites. This may result in reduced accessibility when trying to access content directly using the keyboard or screen reader technology. Should you encounter a problem with this, please contact us so that we can assist you where possible and try to rectify the problem.

We may use tools like YouTube to show video. Some of the systems we use for things like taking payments, mapping, applying for jobs or looking up planning applications (to name just a few) are provided by third parties. While we always stress the importance of accessibility and usability, we will often rely on the suppliers of these systems to update their software. Similarly, we don’t have control over the external websites we link to.

Print version

If you would rather read content off screen, you can print out pages of the site without the menu. All pages are designed to be print friendly. 

Print this Page

Contact

If you would like to offer feedback on this website’s accessibility, or report any technical problems, you can send us your comments using our feedback form.  At the bottom of each page there is a feedback form that you can use to suggest ways to make the information better.