Trading standards

Trading standards aim to provide a free, impartial, professional, accessible and confidential advice and assistance service to residents of and visitors to the Isle of Anglesey on any problems associated with consumer matters.

When we can help you

• we will provide advice and information regarding consumer rights over the telephone, in writing or in person
• we will visit consumers at their home when appropriate
• we will negotiate a settlement in disputes between consumers and retailers in an unbiased and fair manner
• we will identify any unfair or illegal trading practices and refer them to the enforcement section for investigation
• we will educate consumers and businesses as to their rights and obligations under consumer civil law

When we cannot help you

• we can advise and assist in the preparation of a claim but we cannot take the court action on a person’s behalf
• we can advise where there is a dispute between trader / trader, but cannot intervene or negotiate a settlement
• we are not in a position to offer judgement on a particular company’s trading practices unless that information is already in the public domain

Our service standards

• we will respond to all written complaints within 3 working days
• we will complete at least 85% of complaints within 2 months
• we will update complainants on ongoing matters every 21 days

Situations where we could help

• I’ve bought an unroadworthy car from a garage - what are my rights?
• the double glazing I had installed 6 months ago is letting in water, but the company who fitted them are refusing to help - what should I do?
• the TV I bought is faulty - I didn’t buy a guarantee at the time, could I still get it fixed?
• I keep getting junk mail through the post - can you tell me who can stop this?
• I can’t get my builder back to finish a job on my house - the roof is now leaking because of his negligence - could I get another builder in to fix the damage?

How to contact us

You can contact us by phone, fax, email, in writing or in person.