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Isle of Anglesey County Council


How do I pay my rent?


Your Tenancy Agreement states that ‘the rent is due weekly in advance on Monday of each week to the Council’; this means you must:

  • pay in advance from the date the tenancy started until the day you return the keys and move out (including any payments via Housing Benefit)
  • give four weeks’ notice with the notice period ending on a Sunday if you want to give up your tenancy and move out
  • make sure your rent is up-to-date when you move out

If your rent account is in credit, you can ask for a refund.

Note: Rents and service charges are increased annually each April. The Council will write to you in advance to inform you of these changes.

There are a number of ways to pay your rent.

You may do so by:

Online Payments

Pay your rent using online payments

To use this service you can use any of the following credit or debit cards; Visa, MasterCard, Maestro / Switch, Visa Delta or Electron. There will be an option to print a receipt.

This service is available 24 hours a day, 7 days a week.

Your payment will take up to 3 working days to reach the account to which you are making a payment. (This includes time to verify your credit / debit card details with your credit / debit card supplier and for payment to be notified to the Council.)

If your payment is overdue and recovery action is about to be taken, you should pay cash at the council offices in Llangefni.

Direct Debit

This is the easiest way to pay your rent. To set up a direct debit you must have a bank account. Anyone can open a bank account, regardless of their credit rating. For more information or advice on setting up a bank account, contact Housing Support Services on 01248 750057

When you set-up a direct debit your rent is paid automatically on a monthly basis; all you need to do is ensure you have enough money in your account on the payment date. We currently offer a range of payment dates. You can choose a day which best suits you.

To set up a direct debit:

a. Contact the Council’s rent section to request a direct debit form or contact your Housing Management Officer.  Please inform us if you require assistance to complete the form.

b. Complete the form

c. Post the form back to the Council using the freepost envelope provided or returning it to the Housing Services’ reception in the County Offices, Llangefni.

Standing Order

Similar to a direct debit a ‘Standing Order’ is an automatic payment taken from your bank account.

The difference between a direct debit and a standing order is as follows:

- You have control over a standing order; how much and when the money leaves your account.

Note: if your rent increases (or decreases) you would be responsible for changing the standing order amount whereas, if you had a direct debit we would change the amount for you.

Take the form to your bank to set up the Standing Order - please also let the rent service know or send a copy of your form and intended payments to the rent section

Using your rent payment card at any Post Office or PayPoint store

A rent payment card is a swipe card which is programmed with your unique tenancy details. You can swipe this card at any Post Office or PayPoint store and pay the amount required over the counter; this will then be credited to your rent account. (for a list of the PayPoint stores go to www.paypoint.co.uk)

To order a rent payment card contact the Council’s rent section. The first payment card is free of charge and there is a £2 charge for any replacement cards (including lost cards). It is important to always keep your receipts / proof of payments.

Note: When using this service you must allow 2 or 3 days for the money to reach your rent account.

Debit, Pre-Payment, or Credit Card

To pay by debit or credit card you must have a bank account with a debit card or be a credit card holder.

You may pay by debit or credit card by:

Telephoning the rent section during office hours. You will be given an authorisation code number as proof of payment.

Note when paying by credit card you may be subject to bank charges, please refer to your credit card agreement for more details.

By automated Touch Tone Payment Service

A touch tone payment service can be accessed by telephoning 0300 1230 0800 using a touch-tone phone. It is an automated service which will guide you step-by-step how to pay your rent. Please note you must have a debit or credit card to use this service.

You will be given an authorisation code number.

This service is available 24 hours a day, 7 days a week.

Post

You can send a cheque or postal order to Housing Department, Isle of Anglesey County Council, Llangefni, Anglesey, LL77 7TW and write your name, address and rent reference number on the back.

You will be sent a receipt through the post.

IMPORTANT: Please do not send cash through the post