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Isle of Anglesey County Council


Services offered by supermarkets for elderly, disabled, vulnerable people, carers and key workers


Those who are clinically extremely vulnerable (shielding) 

Those who are clinically extremely vulnerable (shielding) should have received a letter from the Chief Medical Officer asking them to self-isolate.

The letter explains they should contact their local authority for support to get essential food supplies if friends or family can’t help.

All supermarkets in Wales offering home delivery have been sent datasets of those who are shielding. 

Those who are vulnerable, or self-isolating but not shielding 

Should ask friends, family or neighbours who are well to go out and get food and other essentials or use online services. If this is not possible, then the public sector, business, charities, and the general public are gearing up to help. Voluntary organisations that can help can be found at: https://thirdsectorsupport.wales/ can advise on support available to help with such activities as food shopping. 

Most of the major supermarkets have ways of paying online, such as e-vouchers or gift cards. The person shopping on their behalf can use them in-store. To find out about payment options, visit: 

  • your supermarket’s website
  • UK Finance (the collective voice for the banking and finance industry) 

Information about supermarkets 

Opening Times – Hours for elderly, vulnerable, carers, key workers etc.
 

Supermarket

Elderly/ Vulnerable etc.

NHS etc.

Tesco

Elderly, Vulnerable

M, W, F (9-10am ) (excl. express)

NHS workers

 

 

 

NHS, care and other emergency services workers

1 hour before shops open Sunday,  9-10am Tue & Thur

 

Priority access to stores, come to front of queue (with ID)

Sainsbury’s

Elderly, disabled, vulnerable and carers

MWF – 8-9am

NHS & Social Care

M-Sat 7:30-8:00

Morrison’s

 

 

NHS workers

1 hour am 6am-7am Mon-sat

9:00-10:00 Sun

ASDA

 

 

NHS Staff & Care workers

8-9am – MWF

9-10 Sun (browsing)

LIDL

 

 

 

 

ALDI

Elderly and vulnerable who cannot shop online etc.

Mon-sat – 30mins before opening

“emergency workers” – NHS, police, fire service, Social care workers, first responders, St Johns Ambulance staff

Sundays 30 mins before opening.

 

Priority ahead of queues (with ID, for NHS, police & fire service)

Co-op

“Those at high risk and those who care for them”

Dedicated shopping hour, 8-9am M-Sat, 10-11am Sun

And NHS workers

(same as previous)

Waitrose

Elderly and vulnerable

first opening hour each day

NHS workers

Priority access to shops and checkouts(goods set aside)

M&S

Elderly

Mon, Thur (first hour of trading)

NHS, emergency services , health and social care workers

Tues, Fri

(first hour of trading)

Iceland

Elderly

 

8-9 every day

(only food warehouse)

NHS staff, healthcare and social care workers

Final hour (Iceland and food warehouse)

  

 

Online shopping and delivery
 Supermarket Website Food boxes / parcels
 Tesco  www.tesco.com  
 Sainsbury's  www.sainsburys.co.uk  
 Morrisons  https://groceries.morrisons.com/webshop https://www.morrisons.com/food-boxes/
   Morrisons are also offering telephone shopping services  Offers selection of boxes. A gluten free box is availabe
 Asda  www.asda.com  https://foodboxes.asda.com
 Lidl  www.lidl.co.uk Does not offer online grocery shopping  
 Aldi www.aldi.co.uk Does not offer online grocery shopping  https://www.aldi.co.uk/food-parcels
 Co-op  www.coop.co.uk Co-op deliveries also available via Deliveroo https://deliveroo.co.uk/brands/co-op/  
 Waitrose  www.waitrose.com  
 M&S https://www.marksandspencer.com/ Online food shopping only through deliveroo or food box  https://www.marksandspencer.com/l/gifts/food-boxes Gluten free box is available 
 Iceland  www.iceland.co.uk  
 Ocado https://accounts.ocado.com/auth-service/sso/login  
 Home Bargains   https://www.homebargains.co.uk https://www.homebargains.co.uk/products/18539-essential-food-box-delivery-included.aspx
 Spar   www.afbspar.co.uk  

 Local convenience stores and corner shops have also started to offer home delivery services. These are often advertised via social media or a local dedicated website. 

Volunteer gift cards

These can be purchased online and used by people other than the purchaser to buy shopping in store for them.

These are generally purchased on-line, and then an email is sent with a barcode to either the purchaser, or a nominated recipient who can then use this to purchase goods in store. This enables contactless payment for both volunteers and store staff.

Several supermarkets have now developed these. 

Tescohttps://www.tescogiftcards.com/

  • Minimum maximum value - £5-£150
  • Helpline number: 0800 50 55 55*
  • Card can be emailed to the purchaser or volunteer to then use in store.
  • This can be redeemed in store printed or on a phone screen. It cannot be spent online.
  • It cannot be topped up, but can be used until all the money on the card is spent.
  • To check the balance you can call 0345 0757757.
  • Bulk/ corporate purchase: available on the Tesco corporate website www.tescoforbusiness.com

ASDAhttps://cards.asda.com/volunteer

  • Minimum – maximum value: £5-£150
  • Helpline Number: 08005193333
  • Card can be emailed to the purchaser or volunteer to then use in store.
  • It can be topped up online.
  • Also sells a reloadable physical card which can be topped up online and sent by post to a person of choice.
  • This can be redeemed in store printed or on a phone screen. Not certain if they can be used online, other ASDA gift cards can.
  • Bulk/ Corporate Purchase – yes - https://www.asdabusiness.com/
    • Corporate card phone number 03332079661 

Sainsbury’shttp://www.sainsburysgiftcard.co.uk/

  • Minimum – maximum value: £5-£250
  • Helpline Number: 03712001597
  • Card can be emailed to the purchaser or volunteer to then use in store.
  • Gift cards cannot be sent by post.
  • You can view your balance online but it is not certain if they can be topped up online.
  • The purchaser will receive an email when the card is opened by email and each time it is accessed.
  • This can be redeemed in store printed or on a phone screen. The card cannot be used online.
  • There are certain products that cannot be purchased with a gift card, the only food item being infant formula.
  • Bulk/ Corporate purchase - http://www.sainsburysbusinessdirect.co.uk/ 

Morrison’shttps://morrisons.cashstar.com/store/recipient?locale=en-gb

  • Minimum – maximum value: £10 - £250
  • Helpline Number: 03443815042
  • Provides both physical and e-gift cards, with the physical cards being posted to the recipient, or being sent by email as an e-card
  • They can be used in any Morrison’s Store, printed or on a phone screen, including on self-service check outs. They cannot be used online.
  • The balance on the card can be checked by calling a number on the back of the card, or for e-cards online, but the card cannot be reloaded.
  • Gift cards can also be purchased for organisations in bulk at https://morrisons-biz.cashstar.com/home/ 

Waitrosehttp://www.johnlewisgiftcard.com/

  • Minimum – maximum value: £10 - £500
  • Phone order/helpline : 03301230350
  • Card can be emailed to the purchaser or volunteer to then use.
  • Physical gift cards can be bought online, but this is not linked to the “volunteer card” launch.
  • Waitrose has a telephone number so the cards can also be bought over the phone.
  • The card can be redeemed in store or online.
  • Corporate/ bulk purchase: normal corporate gift cards can be purchased, but these are not linked to the volunteer card scheme https://www.johnlewis.com/business/corporategiftcardsandgifts 

M&Shttps://www.marksandspencer.com/all-in-this-together/p/p60282075?prevPage=srp  

  • Minimum – maximum value: £10 - £500
  • Helpline Number: 03330148444
  • Card can be emailed to the purchaser or volunteer to then use.
  • Can be used online or in store
  • Physical gift cards can also be purchased from M&S, but these are not linked to the volunteer card scheme.
  • Bulk Purchase – Can be made via the M&S Corporate gifts page (https://marksandspencerforbusiness.com/)
    • Corporate card phone number: 03330148444 

Co-op

  • Launched vulnerable shopper initiative for shielding/ self-isolating: https://co-operate.coop.co.uk/support/need-support/
  • Call 0800 029 4592 – dedicated co-op phoneline
  • Purchase gift card shared with volunteers etc.
  • Helpline can also point people in direction of local authority volunteer support schemes 

ALDI - https://vouchers.aldi.co.uk/

(not online e-card)

  • Vouchers can be purchased online and posted to others to shop on their behalf.
  • Available in denominations of £5 and £10, no additional postage cost
  • Customer service phone: 0800 042 0800
  • Can purchase a blue voucher (only excludes lottery) or an orange voucher (excludes alcohol and lottery)
  • Contact vouchers@aldi.co.uk for organisation purchases.
  • If purchase is less than cost of voucher then no change is given and amount not kept on voucher 

SPAR

  • Linked with Royal Voluntary Service to allow volunteers to shop for those who need it.
  • Can include company owned and independent spar stores.