Skip to content

Isle of Anglesey County Council

Covid-19 (Coronavirus) information

This page provides regular updates in respect of changes to County Council services as a result of the Covid-19 pandemic, as well as links to important information from both UK and Welsh Government and guidance from Public Health Wales.

Message from our Chief Executive

message of thanks and support from Annwen Morgan, Chief Executive, Isle of Anglesey County Council. 

Contact us

If you are a 2 Sisters employee and are self-isolating we can discuss food supply options available to you with delivery to your door.

Call Anglesey County Council on 01248 750057 and choose option 4 on the call list.

The referrals are completely confidential.

Residents requiring information about services are advised to visit this web page in the first instance.

However, if the information they need is not available online, they are encouraged to use the new emergency menu on the phone system by calling  01248 750057.

The new menu will have ten options:

  • Business finance help
  • Adult Services
  • Children Services (including Teulu Môn)
  • Access to the local support system
  • School care centres
  • Council Tax and Revenues
  • Waste and Recycling
  • Housing benefits and Council Tax reduction
  • Shielding letter
  • All other enquiries

Please remember to follow the latest guidance provided by Public Health Wales and both the UK and Welsh Governments.

Stay home, stay safe, save lives. 

Important Notice

Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Council’s response to Covid-19.

Thank you for your understanding


For the latest advice for businesses, please see our business support page.

Welsh Government Guidance to help tourism and hospitality businesses safely re-open during the coronavirus pandemic.

Grants to charities

The Welsh Government has updated guidance regarding the payment of business grants to small charities.

The Welsh Government has announced that small charities within the retail, leisure and hospitality sector will receive a £10,000 business support grant to help them respond to the financial challenges of Covid-19.

This new package applies to properties with a rateable value of £12,000 or below.
This includes:

  • charity run shops
  • sports premises
  • community centres

Larger charities with a rateable value in the range £12,000-£51,000 with premises in these sectors may be eligible for the £25,000 grant scheme, and should also apply if they have not already done so.
Applications should be made via through the application portal on or before 30 June 2020.

Please ensure that you state ‘Charity’ in the section of the form that says ‘If you believe you are eligible, please provide any further information’.

The link below takes you through to the Welsh Government Business Grants page and information concerning charity applications is in this page.

Apply for a Welsh Government Business Grant


For the latest advice for visitors go to: Visit Wales

Holiday accommodation housing key workers

Holiday accommodation businesses can open for any purpose specifically requested by the Welsh Ministers or Local Authorities. These purposes could include providing accommodation for key workers, those who have been displaced or are homeless, or providing accommodation for health patients. 

See more...

Visit Wales notice to holiday accommodation businesses

Latest update from Visit Wales - notice to holiday accommodation businesses

Government guidance for holiday accommodation businesses

The Health Protection (Coronavirus: Closure of Leisure Businesses, Footpaths and Access Land) (Wales) Regulations 2020

Local authorities

What local authorities and accommodation businesses must do during the coronavirus outbreak.

Welsh Government Guidance to help tourism and hospitality businesses safely re-open during the coronavirus pandemic.

Government and health services

For the latest health related advice, visit: Public Health Wales

For the latest Welsh Government Coronavirus advice and announcements: Welsh Government

For the latest UK Government advice and announcements:

Coronavirus Act 2020 and associated guidance

Health Protection (Coronavirus Restrictions and Closures) (Wales) Regulations 2020 - explanation of the regulations

Staying at Home and Away From Others - sanctions and police powers
Message issued on 27 March, 2020

Test, Trace, Protect is the Welsh Government's strategy for testing the general public and tracing the spread of coronavirus in Wales.

Find more information on the Welsh Government's website.

Press release: Anglesey proud to support vital contact tracing strategy


Council offices and buildings

Due to public health concerns, and to safeguard our staff, we have taken the decision to close Contact Môn from 5pm today (Monday, March 23rd).

The facility will be closed to the public until further notice.

This is not a decision that we have taken lightly; and we would like to apologise for the inconvenience caused.

However, the wellbeing of our service users and staff must take priority.

Many Council services can already be accessed online or through our app - AppMôn. Visit our website:  or download appMôn on Apple or Android devices - and create an account.

  • The Holyhead Breakwater Country Park, Dingle Local Nature Reserve, Llangefni, Beaumaris Pier and St George’s Pier in Menai Bridge are now closed to all visitors.

  • Due to public health concerns, we have taken the decision to close all non-essential buildings from 5pm (Thursday, March 19th).

  • Oriel Ynys Môn, Llangefni
  • Anglesey Archives, Llangefni
  • All Anglesey libraries (Amlwch, Beaumaris, Benllech, Holyhead, Llangefni, Menai Bridge and Rhosneigr)
  • All Anglesey leisure centres (Llangefni, Amlwch, Holyhead and Menai Bridge)
  • RSPB - The RSPB are asking people to refrain from visiting their nature reserves. This means that until further notice, all of RSPB's car parks, toilets, visitor centres, hides, cafes and shops are closed to the public. Message issued on 25 March, 2020

will be closed to the public until further notice. This is not a decision that we have taken lightly; and we would like to apologise for the inconvenience caused. However, the health and wellbeing of our service users and staff must take priority. 


Laybys on A5 between Menai Bridge and Llanfairpwll closed

NMWTRA / DBFO who are responsible for the management of the A55 between Menai Bridge and Llanfairpwll have created an order and are taking steps to close both laybys or ‘lookouts’ that are located on the A5 between Menai Bridge and Llanfairpwll.

Obviously, the reason for this is that cars are stoping there to look at the view. This creates a threat of spreading the COVID-19 virus.

Both laybys will re-open once the pandemic is over.

Message issued on 18 April, 2020

From Monday, March 23rd, the following popular visitor car parks in Benllech, Trearddur Bay, Porthdafarch and Porth Swtan will be closed until further notice.


The RSPB are people to refrain from visiting their nature reserves. This means that until further notice, all of RSPB's car parks, toilets, visitor centres, hides, cafes and shops are closed to the public. Message issued on 26 March, 2020

Following our current situation in regards to COVID-19 unfortunately, every Public Convenieces will be closed to the public from 18:30 today (23/03/2020) until further notice.

Community and social care

Services offered by supermarkets for elderly, disabled, vulnerable people, carers and key workers

Adult and Children’s Social Services will maintain service to all individuals and families needing urgent and statutory support. For non-urgent issues opportunity will be taken to carry out assessments and maintain contact over the phone with individuals and families.

All people contacting us will be triaged over the phone to consider whether a visit in person is required or support can be offered in a different way.

Keep your eyes and ears open during the COVID-19 pandemic. Please watch our video.

Risk of abuse and neglect of older people

The Hourglass Cymru helpline is available to anyone concerned about or affected by the increased risk of abuse and neglect of older people at this challenging time, whether that abuse is perpetrated by loved ones, paid professionals or strangers.

Domestic abuse

Advice and guidance provided Gorwel for people experiencing domestic abuse.

Our Cyswllt Môn office is currently closed following the current government guidelines, but our staff are working from home and able to support.

We apologise for any inconvenience, as this may cause some disruption to our normal service. The main changes are outlined on our Blue Badge web page.

The North Wales Safeguarding Board are asking everyone within the region to look out for one another in order to help those who may be at risk of abuse and neglect.

This is a message which applies at all times, but now more than ever, people at all ages need protection. Communities are currently experiencing unprecedented times as a result of Coronavirus, with social distancing and self-isolation being one of the key messages and advice being provided by Government.

Whilst this will undoubtedly help with the prevention of the spread of the virus, unfortunately, this will also mean that children, young people and adults at risk within North Wales may potentially be at an increased risk of abuse and neglect.

Please be vigilant and look out for friends, families and neighbours and if you see any signs at all that makes you think that they may be experiencing any type of harm, report your concerns to your local safeguarding teams”.

If you have concerns about a child:

  • Anglesey 01248 725888  or out of hours: 01248 353551
  • Conwy 01492 575111 or out of hours: 01492 515777
  • Denbighshire 01824 712200 or out of hours: 0345 053 3116
  • Flintshire 01352 701000 or out of hours: 0345 0533116
  • Gwynedd 01766 772577 or out of hours: 01248 353551
  • Wrexham 01978 292039 or out of hours: 0345 053 3116

If you have concerns about an adult:

  • Anglesey 01248 752752 or out of hours: 01248 353551
  • Conwy 0300 456 1111 or out of hours: 01492 515777
  • Denbighshire 0300 4561000 or out of hours: 0345 053 3116
  • Flintshire 03000 858858 or out of hours: 0345 0533116
  • Gwynedd 01766 772577 or out of hours: 01248 353551
  • Wrexham 01978 292066 or out of hours:  0345 053 3116

Message issued on 2 April, 2020

The Covid-19 Community Response Fund has been created to support vital community projects as they respond to exceptional challenges over the coming months

Funding has been prioritised by Y Gymdeithas and is in place for those charitable groups well placed to act. This additional funding aims to help them to take steps to provide the much-needed care and support for Anglesey residents during this difficult time.

Individuals cannot apply for funding, and the fund cannot be used to support personal needs on an individual basis. We cannot accept applications from businesses.

The Older People's Commissioner for Wales website has provided answers to the questions covering general issues, health and care, and your rights, which we hope you will find useful.

Older People Care Homes

In the current circumstances, we have made the difficult decision to stop all visit to our older people care homes; in all but exceptional cases.

These are:

  • Brwynog, Amlwch
  • Plas Mona, Llanfairpwll
  • Garreglwyd, Holyhead
  • Plas Crigyll, Bryngwran
  • Haulfre, Llangoed

Modifications have been put in place under the Coronavirus Act 2020 to enable local authorities to meet people’s social care and support needs without a financial assessment of their means.

The legislation enables local authorities to conduct assessments at a later date and to retrospectively charge for meeting needs subject to those assessments, so long as the authority informs the person that there may be a charge and does so at the time or in advance of care and support being provided.

None of the fundamental principles underpinning the Social Services and Well-being (Wales) Act 2014, regulations and code of practice on charging and financial assessment are removed or diluted. Therefore, if a person is charged retrospectively, this should be on the basis of a financial assessment in line with the arrangements in place under the 2014 Act and on the basis that a person’s charge is affordable to them and the arrangements are clear and transparent.

We have created an information document for the kind of support that our communities have for people to access. This document is updated daily :-

We have decided to close all our Youth Clubs a fortnight early before the Easter holidays, following the Government’s guidelines to implement social distancing and avoid unnecessary social contact. 

Carers Trust Wales has worked in partnership with Welsh Government, Carers Wales, The Royal Pharmaceutical Society and Community Pharmacy Wales to develop a guide to support unpaid carers to access medicines.

Medrwn Môn has made the decision that staff will not be conducting home visits or face to face meetings until further notice.

However our support service will continue, and you can still contact Môn Community Link directly over the phone on 01248 725745 or email, and we will be more than happy to help in any way we can.

Our general office is available to contact on 01248 724944 for any other inquiries. Your Local Asset Coordinator is still available to speak to you over the phone and will try to conduct more keep in touch calls during this time.

We have a Directory of Services that lists the services currently available over the phone to support you.

For those requiring food bank support, please contact Anglesey Food Bank on or by phone – 07532 242 994.

For referrals in the Twrcelyn Ward area, referrals will need to ring 07845 655 892


  • Welsh Government: @WelshGovernment
  • Public Health Wales: @PublicHealthW
  • Department for Health and Social Care (UK Government): @DHSCgovuk
  • Isle of Anglesey County Council: @angleseycouncil


We’ve created a leaflet which provides information about our emergency phone line and support available from the County Council and key community partners.

If you know a friend or family member who does not have access to the internet, we’d be grateful if you could print a copy and pop it through their letterbox. Please adhere to the social distancing guidelines when doing so.

Thank you for your support.

Schools, education and childcare

Anglesey school classrooms will open on Monday, July 13, as part of the Welsh Government’s “Check in, Catch Up, Prepare for summer and September” plans.

The decision comes after Public Health Wales confirmed that there is no evidence to suggest that the Coronavirus outbreak amongst staff at the Two Sisters plant, in Llangefni, has led to significant community transmission.

Schools will now contact parents outlining the offer available for all children, from reception age, as they return to their classrooms for the last week of the summer term.

This does not mean that schools will be “back to normal”, and “check in, catch up and prepare” experience will vary from school to school.

All Anglesey schools will be open between July 13-17. Key areas considered by schools have included social distancing measures, extra cleaning and supply of PPE, and school transport.

Parents and carers should note that:

  • Not all pupils will be attending the school at any one time. The total number of pupils in any school at any one time will not exceed one third of the total number of pupils who would normally attend that school
  • Each individual school (in collaboration with Anglesey Learning Service) will make decisions on how they will open and which age groups will be prioritised
  • Individual schools will contact parents/carers about these arrangements, and outline what children will be doing at school upon their return
  • Children who do not go back to school will still benefit from digital platforms, which have been used successfully to educate and provide work packs during lockdown

Welsh Government guidance - June 10

Schools increasing operations from 29 June: coronavirus

Welsh Government press release - June 3

“Check in, Catch Up, Prepare for summer and September” – all schools in Wales to enter next phase

Statement from Minister for Education, Kirsty Williams, on school closures in Wales 

Schools to provide essential care during Coronavirus outbreak

All Anglesey schools will remain open on Monday (March 23rd) in order to provide care to those children most in need during the Coronavirus outbreak.

More information here.

Gwynedd and Anglesey Additional Learning Needs and Inclusion (ALN&I)

A new section of the ALN&I website provides support and resources for children, young people and their families during the Coronavirus period.

This scheme has been provided to respond to the demand for childcare for key workers initially for a period of 3 months, at which time it will be reviewed.
The Welsh Government will fund the costs of pre-school childcare (children aged 0 to 5 years) of key workers, from 1st April 2020, excluding childcare provider retention fees.

More information about this scheme can be found here :-

Education and childcare: coronavirus

5 things you need to know before sending your children to school or childcare:

From 27/04/2020 parents of children who qualify for free school meals will be entitled to £19.50 per qualified child, by direct payment to the bank. 

Payments will be made each week and will replace the delivery of daily packed lunches.To claim, please complete the online form Or phone our helpline on  01248 752 392 available from 9-5 everyday.

Please note, it is necessary to complete the form in full by the 20/04/20 to ensure payments.

We have decided to close all our Youth Clubs a fortnight early before the Easter holidays, following the Government’s guidelines to implement social distancing and avoid unnecessary social contact. 

Welsh Government is continuing to pay childcare providers and Flying Start their Childcare Offer for Wales payments, even if children don't attend due to coronavirus isolation. More here:


Benefits, finance and employment

If you have any questions about your Council Tax or Business Rate bill please read our Frequently Asked Questions page here:

In the current situation please can all letters / documentation in relation to Housing Benefit / Council Tax Reduction claims be emailed to

If you do not have access to email then you can continue to send these in to the Council office, but please be aware that there could be a delay in processing the post and returning any necessary documentation to you.

If we need further information from you we will contact you and this will be by either email or phone.

We have put together some benefits frequently asked questions to help you.

The Welsh Government website has advice and guidance for self-employed people affected by Covid-19.

If you need welfare and benefit advice please call the JE O’Toole Centre on 01407 760208 where telephone appointments can be arranged.


The Discretionary Assistance Fund provides 2 types of grant that you don’t need to pay back.

  • Emergency Assistance Payment (EAP) – a grant to help with essential costs after an emergency or if you experiencing extreme financial hardship.
  • Individual Assistance Payment (IAP) – a grant to help you or someone you care for live independently. Applications for the IAP must be supported by an approved partner or they will automatically be refused.  

For more information visit their website through the link above or call 0800 859 5924.

What to do if you cannot afford to top up your prepayment meter

If you have been using more fuel due to having to stay at home and cannot afford to top up your meter you need to contact your supplier.  This also applies if you have been affected by the coronavirus or are following government guidance to stay at home and 'self-isolate'.

Your supplier contact details can be found on their website or on your bill.

Visit the Citizens Advice Website below for more information.

If you have questions about the potential impact of coronavirus on your Universal Credit, visit:

If you require an eligibility assessment and guided assistance to make an online Universal Credit Claim please call the dedicated Help to Claim line on 0800 0241 220

For those requiring food bank support, please contact Anglesey Food Bank on or by phone – 07532 242 994.

For referrals in the Twrcelyn Ward area, referrals will need to ring 07845 655 892

Housing and homelessness

Letter to all social housing tenants from the Minister for Housing and Local Government regarding supporting tenants in financial difficulties as a result of Covid-19

Message issued on 7 April, 2020

Housing Service

Our face-to-face service is closed.

Any person who is homeless or threatened with homelessness should contact us by phone on 01248 752 200 or email

Any enquiry for support services should be sent to 
Message issued on 27 March, 2020

Housing Repairs

Due to the Coronavirus, we have now taken the decision only to attend to emergency repairs.

This means we will only attend to repair a situation that poses a risk to life or potential risk to health or property such as:

  • a total loss of electricity, heating and or hot water
  • serious water leaks, gas leaks
  • blocked drains and toilets.

If you already requested a repair that is not classed as emergency, we will let you know when we can re-arrange.  

When you contact us on 08081 68 56 52, our staff will do their best to explain what will happen with your request and the next steps.

  • If you rent your property either in the private sector or a social landlord, and you have been affected financially by Covid-19 please call 01248 752 200 and ask to speak to the Financial Inclusion Team.

  • If you rent from the local authority and are concerned about your rent payments please call 01248 752 200 to speak to your Housing Management officer

  • Due to the current coronavirus pandemic and Government guidelines regarding non-essential travel, Housing Services have made some changes with regards to the process of applying for social housing.

  • With immediate effect, we will now accept photocopies of your supporting documents (such as ID, proof of address etc.) along with your application form rather than requiring original documentation.

  • During this time, our preferred method of accepting applications and documents is via email – this includes scanned documentation and/or screenshots and photos taken on your phone etc.

If you wish to apply for social housing, please contact our Customer Services team on 01248 752200 or via email at An application will be sent to you in the post along with a freepost envelope for you to return all documentation should you be unable to e-mail them in to us. Message issued on 25 March, 2020

New guidance has now been published by the Minister for Housing and Local Government to support tenants during the Covid crisis.

We have set up a page to provide advice to private landlords and letting agents.

Gas safety checks

Current guidelines from the Government states that Landlords should not suspend all gas safety checks as they would put tenants at increased risk.

All properties should be considered as a case by case basis where tenants permit access and engineers are available. Further information is available on the Gas Safe Register website.

Our face-to-face service is closed.

Any person who is homeless or threatened with homelessness should contact us by phone on 01248 752 200 or email

Any enquiry for support services should be sent to 
Message issued on 27 March, 2020

Public protection and environmental health

Our Public Protection team is working closely with the North Wales Police to ensure that commercial premises required to close due to COVID19 are complying.

Letters are being sent to all licensed premises and food businesses to ensure they are all aware of their legal obligations to prevent the spread of virus.

Any complaints will be fully investigated and where offences are observed; appropriate prohibition notices, fines and potential withdrawal of licences will be implemented.

If you want to make a complaint or report that an Anglesey business is not complying with social distancing guidelines, or you are a local business needing further advice in relation to social distancing requirements, we can help.

Social distancing guidelines have been extended to all work places to reduce risk of spreading coronavirus.
Message issued on 7 April, 2020

The Isle of Anglesey County Council is asking the islands’ residents to be watchful of fraudsters.

This comes during a critical time when the people of Anglesey have been asked to come together to support one another.

Anglesey’s Trading Standard Manager, Emma Jones said, “It saddens me that we have to share this message. During a time when people are most vulnerable, unfortunately there remains a minority who see it as an opportunity to prey on the vulnerable, taking money from individuals for shopping but then not returning.”

“This is a national problem and we’re seeing fraudsters increasingly targeting the public and organisations with emails, texts, phone calls and WhatsApp messages offering advice and treatment for the coronavirus, as well as setting up fake websites selling products and offering ‘cures’. Scammers have been setting up bogus websites asking for donations for victims or promoting awareness and prevention tips. Cold callers have also been contacting organisations suggesting they must have certain measures in place by a certain deadline.”

During this difficult time the authority is asking everyone to be vigilant and protect each other from becoming a victim of fraud and for anyone who is self-isolating to:

  • Try to use only trusted persons (friends, neighbours or family members) wherever possible to help you shop.
  • Do not give pension books or card details to anyone you did not know or trust prior to isolation.
  • Do not allow unknown visitors into your home unless you have a prior arranged appointment and have checked they are not unwell.
  • If you need to ask someone you don’t know well to help get you shopping, get as much detail from them about who they are, where they live, their vehicle details etc, as possible.
  • If you are able to shop online, or place an order with a local shop and pay directly so that it only requires delivery, consider these as options.

Emma Jones added, “We fully the support the people who genuinely want to help their community and I would urge those people to get in touch with Môn Community Link who are co-ordinating an island wide list of community support by calling 01248 725745.”

If you have any concerns that you or a neighbour are being targeted by a fraudster contact Anglesey’s Trading Standards team today on 01248 750057 or email

Important information for food businesses

As the lockdown continues, some eligible food businesses are re-opening and others diversifying to provide take away and delivery services.

The Public Protection team at Anglesey County Council are reminding businesses that there are a number of issues to carefully consider before opening.

Message issued on 1 May, 2020

The Food Standards Agency has today (Friday, March 27) published guidance to assist food businesses in responding to the coronavirus (COVID-19) outbreak.

The new guidance has been developed with the Department for Environment, Food and Rural Affairs (Defra) and covers a range of areas including good hygiene practice, management of employee sickness, and social distancing for specific food business settings.

It is very unlikely that people can catch COVID-19 from food. COVID-19 is a respiratory illness and not known to be transmitted by exposure to food or food packaging.

The FSA is working with the food industry to ensure that businesses know what their responsibilities are and what actions they need to take to maintain safety standards and protect staff during the outbreak.

Takeaway / deliveries

If you are a food premises offering food delivery or take away / delivery service, we would recommend that you look at the attached guidance.

There may be some issues or practices that you may need to be aware of in order to keep your customers safe in relation to allergens and other food safety issues. Please remember during delivery, cold food should be kept at 8˚C or below and hot food at 63˚C or above. If you can, keep a record of what meals you have provided and to whom.

If you are not a food business operator but are offering to make a meal for someone who is in self-isolation or vulnerable, please make sure that you discuss any possible allergies, or food intolerances, so that any meals provided are safe.

Should you have any questions or require advice please contact

All public convenieces will be closed to the public until further notice.

We are receiving an increasing number of complaints regarding domestic bonfires causing nuisance to neighbours. 

Bonfires can and do exasperate existing health conditions in all ages; notable asthma and breathing related conditions; especially Covid-19.

At this time we are asking that the public refrain from lighting bonfires. The Public Protection service is being very proactive within our response to every report of bonfires, and should repeat offenders be identified, we shall not hesitate in taking enforcement action to protect those residents that are either at home working, in self isolation or recovering from illness.

For further information and advice please see


All complaints must be sent to

Anglesey Council has recently received complaints about dogs left off their leads and jumping on members of the public.

This, of course, means that their owners have to break the 2-metre social distancing guidelines to retrieve their dogs.

We must stress the need for responsible dog ownership, especially during the Coronavirus pandemic, and ask owners to keep their dogs under control at all times whilst out in public places.

We would urge that all dog owners walk their dogs on leads, to maintain full control of their dogs whilst out in public places. You will then be able to keep the 2-metre social distancing to protect yourselves, your dogs and other members of the public.  

The LEAD initiative requires dogs to be kept under control, so that their behaviour is not anti-social. Where legislation permits the Police will intervene under the LEAD scheme.

The Business Wales site has been updated and there are now three clear and distinct routes for offers of support to be captured across Wales. Please share this with your contacts to ensure the messaging is clear and consistent for all our stakeholders.

Route 1

Life Sciences Hub (LSH) are working closely with NHS Shared Services Partnership (SSP) to provide the critical list items required by NHS in Wales Any existing supplier of Personal Protective Equipment (PPE) or critical medical equipment, or any suppliers able to provide any additional support on either manufacturing, repurposing products or innovation, are asked to contact the Life Science Hub through their innovation portal at: LSH will require offers of support to be submitted with essential information including evidence of certification and product standards

Route 2

Any suppliers specifically able to offer support for Planning, Construction and Implementation of additional/temporary accommodation for the NHS please register interest at

Route 3

Any other offers of support not directly related to Medical Equipment or PPE, is being captured at a regional and local level. Offers of this kind will be captured via a link to an online form which identifies offers by post code area. This intelligence is being captured on a regional level not to meet existing demand but to be called upon in future if a need is identified.


Answers from the Public Protection Team to your frequently asked questions.

Recycling and waste

Green waste collection service reduced.

Green garden waste collection service - COVID-19 frequently asked questions

In order to safeguard front line waste collection personnel from the current COVID-19 virus, the Council has introduced a list of additional control measures. The Council requests all householders to follow the new control measures listed below to reduce the risk of spreading the infection and to ensure waste services continue as safely as possible:

General waste collection control measures (recycling trolley, black bin, green bin and food bin)

Householders should:

  • NOT place any tissues in the trolley box – if tissues are found, the whole trolley box will not be emptied;
  • NOT place any loose waste in their black bin – please use plastic bags to contain all your non-recyclable waste;
  • NOT interact with waste/recycling collection crews to ensure social distancing requirements are maintained at all times;
  • NOT place textiles in the trolley box for now – please hold on to these for recycling later or place in your black bin;
  • NOT place unwashed cans, glass and plastics in the trolley box – please wash these thoroughly;
  • NOT make requests for new recycling trolleys, green bins or food waste bins as these will not be processed (black bins are the only container which can be ordered at the current time);
  • NOT place any material other than green garden waste in the green bin e.g. plastic bags, general mixed waste etc – if contamination is found these green bins will not be emptied;
  • Double bag all black bin waste if anyone in the household is showing symptoms of Covid-19 and hold onto any recycling until the symptoms have ended;
  • Where possible, please assist the waste collection crews by sanitising the handles of bins and trolleys.

Excess Bulky Type Waste (or waste that can’t fit into the black bin)

Householders should:

  • NOT fly-tip their excess waste – please hold on to your bulkier type waste at the current time;
  • NOT place their excess waste next to Council litter bins – this is classed as fly-tipping;

The Council has had to implement these control measures to ensure the safety of front line keyworkers who are assisting in maintaining the public health of all householders. Please assist them by complying with these control measures.

Message issued on 14 April, 2020.

Green Bins

During the past week, the Waste Management team has seen a very large increase in the amount of general waste (plastic, paper etc.) in the Green Bin. This contamination has to be manually picked out by Council operational staff at the composting site which can be very dangerous (especially at the current time whilst trying to manage the Covid 19 pandemic).  Can we please ask that householders put green garden waste only in the Green Bin and any other items in the trolley box or black bin as specified. If these high contamination levels continue the Council may have to suspend the service.

Message issued on 31 March, 2020

Assisted collections

We are still accepting assisted collections and clinical waste collection applications. However, due to current guidelines, we will need for these to be completed online. Message issued on 25 March, 2020

Nappy collections

Due to current issues, we are no longer able to accept new applications for Childrens Nappy Waste Collection. Current users of the service will still be collected until otherwise instructed. Message issued on 25 March, 2020

Requests for Recycling Trolleys, Brown Bins or Green Bins

Due to our current situation, we are now unable to accept further requests for recycling trolleys, brown bins or green bins. Apologies for the inconvenience caused. Message issued on 25 March, 2020

Household Waste Recycling Centres

Isle of Anglesey County Council will be reopening its Household Waste Recycling Centre (HWRC) at Penhesgyn only from Tuesday, June 2nd.

Only pre-booked visits via Isle of Anglesey County Council website will be accepted.

Gwalchmai Waste Recycling Centres will remain closed until further notice.


Following the COVID-19 pandemic that is sweeping across the UK. To help reduce the spread of the virus, we need to ensure that Waste Collection and Recycling crews are able to collect your waste as safely as possible. Crew members are putting themselves at risk daily to provide our waste collection service. So to make life a little easier and safer for them, can we please aim to do the following:

  • Householders who are “self-isolating” will not be getting their trolley box emptied but we advise properties to keep their recycling in the trolley boxes and not to present them at their collection point. Any excess recycling can be placed in clear plastic bags and will be collected following your self-isolation period.

  • Ensure that black bin waste is contained in bin bags – no loose waste materials
  • Do NOT put any form of disposable tissue in the recycling trolley boxes including facial tissues, toilet roll, kitchen roll, paper handkerchiefs, napkins, wipes, tissue paper packaging of any sort, blue paper roll, or any other material that can be perceived as disposable tissue. Any of the above or any other item the crew feel could cause a potential risk to their health and wellbeing will result in the entire trolley not being emptied.

  • Ensure that recycling items such as glass, cans and plastics are washed thoroughly before they’re put in the trolleys. This would reassure crews when it comes to separating and emptying the boxes

  • If possible, can handles of the bins/trolleys be sanitised before collection

  • Do NOT interact with the crews under ANY circumstances

  • Can householders who are “Self Isolating” please double bag their black bin waste

  • We are no longer able to accept textiles in the top box or the clothes banks. Can we please ask all householders to hold on to their textiles until the current situation improves? Apologies for the inconvenience caused -Message issued on 25 March, 2020

Public Conveniences

Following our current situation in regards to COVID-19 unfortunately, every Public Convenieces will be closed to the public from 18:30 today (23/03/2020) until further notice.

Isle of Anglesey County Council will be reopening its Household Waste Recycling Centre (HWRC) at Gwalchmai on Thursday, July 2, 2020.

Only visits pre-booked online will be accepted.

Penhesgyn Household Waste Recycling Centre (HWRC) has now reopened.

Only visits pre-booked online will be accepted.

Leisure, health and well-being

Leisure Centres

Due to public health concerns, we have taken the decision to close all non-essential buildings from 5pm, Thursday, March 19th.

As of 5pm, Thursday, March 19th

  • All Anglesey leisure centres (Llangefni, Amlwch, Holyhead and Menai Bridge)

will be closed to the public until further notice. 

Membership and Direct Debit information

Customers with monthly Direct Debit memberships will have their membership automatically frozen during the time the Centres are closed. You do not need to do anything.

Payment will not be taken during the centre closures.

Your membership will be reactivated when the centres reopen.

For customers with an annual package, additional time will be added to your membership when we reopen, to reflect for the time the centre is closed.

Please note in the unlikely event if payment does come out of your account we will deal with this accordingly. Please inform us if this does happen.

We are expecting to experience a higher volume of phone calls to our Leisure Centres. Therefore, If you have any queries you can contact us via email on: or via Facebook through the messaging service.

Please be aware we may experience a higher number of queries which may result in a longer response time than usual.

We are monitoring the situation on an ongoing basis, will continue to follow the expert advice provided to us and will update you if the situation changes.

Thank you for your understanding, continued support and we apologise for any inconvenience caused.

National Exercise Referral Scheme

The National Exercise Referral Scheme (NERS) Programme will be suspended for the foreseeable future. We are sorry for any inconvenience caused but are taking these measures to ensure appropriate social distancing measures are put in place in order to protect the health and wellbeing of our clients and also the staff who deliver the programme.

Further information from Môn Actif.

Updated guidance from Welsh Government: May 11, 2020.

Anglesey Youth Clubs 

We have decided to close all our Youth Clubs a fortnight early before the Easter holidays, following the Government’s guidelines to implement social distancing and avoid unnecessary social contact. 

Anglesey Youth Service Awards Night (31/3/20) at Ysgol Uwchradd Bodedern have been postponed until further notice.

Advice and guidance provided Gorwel for people experiencing domestic abuse.

Risk of abuse and neglect of older people

The Hourglass Cymru helpline is available to anyone concerned about or affected by the increased risk of abuse and neglect of older people at this challenging time, whether that abuse is perpetrated by loved ones, paid professionals or strangers.


Carers Trust Wales has worked in partnership with Welsh Government, Carers Wales, The Royal Pharmaceutical Society and Community Pharmacy Wales to develop a guide to support unpaid carers to access medicines.

As we continue to follow national guidance about staying at home and essential travel, many of us will be concerned about maintaining our fitness over the coming weeks.

Many people may have had to reduce their fitness work outs as we’re currently unable to do the things we’ve become accustomed to. However, help is at hand from Anglesey’s Leisure Service, Môn Actif, as staff provide activities and information about staying healthy at home.

Here are some tips from Môn Actif to stay fit and healthy during this period.

1. A workout from home:

Staff at Môn Actif have been working hard to create fitness workouts and challenges that you can do from your own living room, bedroom or even garden!

With 3-4 videos being shared weekly on our Facebook page you can get back on the fitness trail by joining in. Make sure you let us know how you get on.

You can find us on our Facebook and you can also find our videos on our YouTube channel.

2. Healthy Food

Now we’re spending more time at home, it’s a good opportunity to have fun and get creative with our cooking.

You can find plenty of great healthy food recipes on the below websites:

3. Get active with your friends and family

If you’re going to give our home workout videos a try, why not invite friends and family to get active with you at the same time with a virtual class!

There are a number of apps that you can use to get connected with your friends and family including: Facetime, Zoom, Skype and Houseparty!

4. Take short fitness breaks

If you don’t want to commit to full on exercise classes, challenges and workouts it’s important that you try to keep as active as possible.

If you’re working on your computer or sitting watching television why not take short fitness breaks? Here are some ideas:

  • Walk up and down stairs each time there is an advert break on the television
  • Stand up and sit back down 10 times every 30 minutes if you are sitting on the sofa or on your desk
  • Place your workstation on the kitchen worktop or window sill so that you are standing whilst working
  • Aim to get 10,000 walking steps per day.

5. Do the daily house chores

Cleaning, dusting, hoovering and putting the clothes out on the line can get you moving. Don’t put those daily chores on hold, use them as motivation to get active!

Put the radio on or play some energetic music on and tackle those chores.

We have created a web page so that children can continue to develop their road safety skills and awareness during the Covid-19 epidemic.

Births, deaths and marriages

The UK and Welsh Governments announced on 23 March, 2020 strict new measures for essential travel, social distancing and public behaviour including restrictions on the celebration of marriages and civil partnerships. The Registration Service has therefore suspended all services with the exception of death and still-birth registrations until further notice.

Deaths and still-births

Provision has now been made for the registration of deaths to be undertaken by telephone. This will help the Registration Service follow the Government’s guidance on essential travel, social distancing and public behaviour. The Registration Service is also working closely with health practitioners to share information electronically to remove the requirement for bereaved families to visit the Register Officer during the current emergency situation. To make an appointment for telephone registration please call the Register Office on 01248 751925, 26 or 27


Birth registration appointments are suspended until further notice. Parents can now make a claim for child benefit or universal credit prior to the birth being registered, where they have not been able to do so because of these measures. Further information can be found on

Marriage / civil partnership

All ceremonies up to 31 May, 2020 are suspended in line with the Prime Ministers announcement. Couples affected by this decision will be contacted by the Registrar. All bookings will be rescheduled free of charge as soon as we are able to do so. The Registration Service will review bookings from June onward in line with UK and Welsh Governments announcements.

We trust our customers will understand the need for everyone to follow the strict new measures introduced to protect us all during this unprecedented worldwide pandemic.

The Registration Service will work with everyone to ensure birth appointments and ceremonies are rescheduled. However, we do not know when the new measures for essential travel, social distancing and public behaviour will be removed and therefore we will contact you in the near future and as soon as the situation is clearer.

Please do not visit the Register Office – we will contact you by telephone.

Planning, building control and conservation

During the current Covid-19 pandemic, the Planning Function will endeavour to continue to determine and deal with planning, enforcement, building regulation and other related applications (such as Listed Building Consent, Conservation Area consent, Tree Preservation Order consent, Hedgerow Notices) as effectively as possible.

However, the Council has taken a decision to suspend its Planning and Orders Committee. Whilst every effort will be made to determine live applications through powers delegated to officers, new cases and those requiring a Committee decision are likely to face significant delays due to site visit, inspection and meeting restrictions.

Whilst officers are currently working from home they can still be contacted via their normal work telephone numbers or email addresses during office hours.

The Planning Function apologises for any inconvenience caused, however the wellbeing of our service users and staff must take priority
Message issued on 25 March, 2020

Libraries and the Archives Service

The Council will introduce a “Call and Collect” book service at two of its largest libraries.

Message issued on 25 March, 2020

All Anglesey libraries (Amlwch, Beaumaris, Benllech, Holyhead, Llangefni, Menai Bridge and Rhosneigr) will be closed to the public until further notice.

In response to the current situation all our libraries buildings, mobile and housebound services are closed.

As you are not able to return books, you won’t be fined and they will be automatically renewed.

Please keep your books at home. You won’t be able to reserve books while we try to reshape our service. Please accept our apologies about this. Remember that you can download e-books, e-audiobooks and magazines free from our website

We are trying to contact all our customers to discuss alternative options alternatively please get in touch with us by email

We are still responding to customer enquiries.

In response to government advice, Anglesey Archive Service is closed to all public appointments until further notice.

However, the service will continue to respond to customer enquiries. The best way to contact the archive service is by email.

Contact details:

Public Rights of Way

Message issued on 15th June, 2020

Isle of Anglesey Public Rights of Way network and Access Land

The Isle of Anglesey Public Rights of Way network remains open for the public to use, subject to a few exceptions listed below. This will remain under review and may change if areas are identified where groups of people are congregating and actively ignoring measures set out by the Government. At present no areas of Access Land have been closed.

We ask that all members of the public follow the requirements for social distancing and utilise their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes. Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.  

All closure notices will be published online and notices posted on site under Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020.

Current closures

  • Public Footpath through Parc Mwd, Valley – SH2913178638 to SH2917878975
  • Public Footpath from Nant Terrace to Cycletrack within Dingle Nature Reserve, Llangefni – SH4553575844 to SH4567075887
  • Public Footpath from Gwredog Uchaf running generally South past St Mary’s church, Llannerchymedd - SH4056386189 to SH4044085130
  • Public footpath past Hen Gapel, Tynygongl - SH5024883498 to SH5003383383
  • Public Footpath from A5025 past Castellior to Lon Penmynydd - SH5468674654 to SH5383473474
  • Public Footpath from Pant Glas to Castell, Llanbedrgoch - SH4941180999 to SH4995880803

Landowners / Occupiers requesting path closures should contact the Council on 01248 752376 or

There are reports of some paths being closed / obstructed by landowners. This should not happen and is illegal. Anyone encountering new obstructions, rights of way signs removed/obscured, or is challenged verbally or should take photographic evidence and report it to the Council using this email address: