Skip to content

Isle of Anglesey County Council


Covid-19 (Coronavirus) information


The situation in respect of the Covid-19 (Coronavirus) is constantly changing within the UK, and it's expected that the virus will spread in a significant way.

This page provides regular updates in respect of changes to County Council services, as well as links to important information from both UK and Welsh Government and guidance from Public Health Wales.

For the latest health related advice, visitPublic Health Wales

For the latest Welsh Government Coronavirus advice and announcements: Welsh Government

For the latest UK Government advice and announcements: https://www.gov.uk/

Advice for businesses

For the latest advice for businesses, please see our business support page.

Advice for visitors

For the latest advice for visitors go to: Visit Wales 

Changes to Council services

Please note that this page will be updated as regularly as possible.

In response to the Coronavirus outbreak, the Isle of Anglesey County Council has moved to adapt its phone system in order to deal with the growing demand in essential services.

The contact number will remain the existing number, 01248 750057, and the new system will include an emergency menu during this challenging period.

Residents requiring information about services are advised to visit this web page in the first instance.

However, if the information they need is not available online, they are encouraged to use the new emergency menu on the phone system.

The new menu will have nine options:

  • Business finance help
  • Adult Services
  • Children Services (including Teulu Môn)
  • Access to the local support system
  • School care centres
  • Council Tax
  • Waste and Recycling
  • Housing benefits and Council Tax reduction
  • Shielding letter
  • All other enquiries

Please remember to follow the latest guidance provided by Public Health Wales and both the UK and Welsh Governments.

Stay home, stay safe, save lives. 

Coronavirus Act 2020 and associated guidance

Health Protection (Coronavirus Restrictions and Closures) (Wales) Regulations 2020 - explanation of the regulations

Staying at Home and Away From Others - sanctions and police powers
Message issued on 27 March, 2020

Due to public health concerns, and to safeguard our staff, we have taken the decision to close Contact Môn from 5pm today (Monday, March 23rd).

The facility will be closed to the public until further notice.

This is not a decision that we have taken lightly; and we would like to apologise for the inconvenience caused.

However, the wellbeing of our service users and staff must take priority.

Many Council services can already be accessed online or through our app - AppMôn. Visit our website: www.anglesey.gov.uk  or download appMôn on Apple or Android devices - and create an account.

  • The Holyhead Breakwater Country Park, Dingle Local Nature Reserve, Llangefni, Beaumaris Pier and St George’s Pier in Menai Bridge are now closed to all visitors.

  • Due to public health concerns, we have taken the decision to close all non-essential buildings from 5pm (Thursday, March 19th).

  • Oriel Ynys Môn, Llangefni
  • Anglesey Archives, Llangefni
  • All Anglesey libraries (Amlwch, Beaumaris, Benllech, Holyhead, Llangefni, Menai Bridge and Rhosneigr)
  • All Anglesey leisure centres (Llangefni, Amlwch, Holyhead and Menai Bridge)
  • RSPB - The RSPB are asking people to refrain from visiting their nature reserves. This means that until further notice, all of RSPB's car parks, toilets, visitor centres, hides, cafes and shops are closed to the public. Message issued on 25 March, 2020

will be closed to the public until further notice. This is not a decision that we have taken lightly; and we would like to apologise for the inconvenience caused. However, the health and wellbeing of our service users and staff must take priority. 

More...

The Covid-19 Community Response Fund has been created to support vital community projects as they respond to exceptional challenges over the coming months

Funding has been prioritised by Y Gymdeithas and is in place for those charitable groups well placed to act. This additional funding aims to help them to take steps to provide the much-needed care and support for Anglesey residents during this difficult time.

Individuals cannot apply for funding, and the fund cannot be used to support personal needs on an individual basis. We cannot accept applications from businesses.

Information about care centres (schools)

Message issued on 31 March, 2020

Education and childcare: coronavirus

5 things you need to know before sending your children to school or childcare:

If you have any questions about your Council Tax or Business Rate bill please read our Frequently Asked Questions page here:

Information about care centres(schools).

Message issued on 31 March, 2020

Statement from Minister for Education, Kirsty Williams, on school closures in Wales

https://gov.wales/statement-minster-education-kirsty-williams-school-closures-wales 

GCSE and A-Level Examinations

Statement from the Minister for Education, Kirsty Williams

https://gov.wales/written-statement-written-statement-summer-examinations-2020?_ga=2.138157299.297363250.1584462887-2030647277.1583252357 

Supporting Families Unit

Welsh Government is continuing to pay childcare providers and Flying Start their Childcare Offer for Wales payments, even if children don't attend due to coronavirus isolation. More here:

https://gov.wales/childcare-offer-wales-payments-will-continue-even-if-children-do-not-attend-due-coronavirus

Schools to provide essential care during Coronavirus outbreak

All Anglesey schools will remain open on Monday (March 23rd) in order to provide care to those children most in need during the Coronavirus outbreak.

More information here.

Adult and Children’s Social Services will maintain service to all individuals and families needing urgent and statutory support. For non- urgent issues opportunity will be taken to carry out assessments and maintain contact over the phone with individuals and families.

All people contacting us will be triaged over the phone to consider whether a visit in person is required or support can be offered in a different way

Older People Care Homes

In the current circumstances, we have made the difficult decision to stop all visit to our older people care homes; in all but exceptional cases.

These are:

  • Brwynog, Amlwch
  • Plas Mona, Llanfairpwll
  • Garreglwyd, Holyhead
  • Plas Crigyll, Bryngwran
  • Haulfre, Llangoed

In the current situation please can all letters / documentation in relation to Housing Benefit / Council Tax Reduction claims be emailed to benefits@ynysmon.gov.uk

If you do not have access to email then you can continue to send these in to the Council office, but please be aware that there could be a delay in processing the post and returning any necessary documentation to you.

If we need further information from you we will contact you and this will be by either email or phone.

Anglesey Youth Clubs 

We have decided to close all our Youth Clubs a fortnight early before the Easter holidays, following the Government’s guidelines to implement social distancing and avoid unnecessary social contact. 

Anglesey Youth Service Awards Night (31/3/20) at Ysgol Uwchradd Bodedern have been postponed until further notice.

Leisure Centres

Due to public health concerns, we have taken the decision to close all non-essential buildings from 5pm, Thursday, March 19th.

As of 5pm, Thursday, March 19th

  • All Anglesey leisure centres (Llangefni, Amlwch, Holyhead and Menai Bridge)

will be closed to the public until further notice. 

Membership and Direct Debit information

Customers with monthly Direct Debit memberships will have their membership automatically frozen during the time the Centres are closed. You do not need to do anything.

Payment will not be taken during the centre closures.

Your membership will be reactivated when the centres reopen.

For customers with an annual package, additional time will be added to your membership when we reopen, to reflect for the time the centre is closed.

Please note in the unlikely event if payment does come out of your account we will deal with this accordingly. Please inform us if this does happen.

We are expecting to experience a higher volume of phone calls to our Leisure Centres. Therefore, If you have any queries you can contact us via email on: monactif@anglesey.gov.uk or via Facebook through the messaging service.

Please be aware we may experience a higher number of queries which may result in a longer response time than usual.

We are monitoring the situation on an ongoing basis, will continue to follow the expert advice provided to us and will update you if the situation changes.

Thank you for your understanding, continued support and we apologise for any inconvenience caused.

National Exercise Referral Scheme

The National Exercise Referral Scheme (NERS) Programme will be suspended for the foreseeable future. We are sorry for any inconvenience caused but are taking these measures to ensure appropriate social distancing measures are put in place in order to protect the health and wellbeing of our clients and also the staff who deliver the programme.

Further information from Môn Actif.

Message issued on 25 March, 2020

All Anglesey libraries (Amlwch, Beaumaris, Benllech, Holyhead, Llangefni, Menai Bridge and Rhosneigr) will be closed to the public until further notice.

In response to the current situation all our libraries buildings, mobile and housebound services are closed.

As you are not able to return books, you won’t be fined and they will be automatically renewed.

Please keep your books at home. You won’t be able to reserve books while we try to reshape our service. Please accept our apologies about this. Remember that you can download e-books, e-audiobooks and magazines free from our website

We are trying to contact all our customers to discuss alternative options alternatively please get in touch with us by email llyfrgelloedd@ynysmon.gov.uk

The Food Standards Agency has today (Friday, March 27) published guidance to assist food businesses in responding to the coronavirus (COVID-19) outbreak.

The new guidance has been developed with the Department for Environment, Food and Rural Affairs (Defra) and covers a range of areas including good hygiene practice, management of employee sickness, and social distancing for specific food business settings.

It is very unlikely that people can catch COVID-19 from food. COVID-19 is a respiratory illness and not known to be transmitted by exposure to food or food packaging.

The FSA is working with the food industry to ensure that businesses know what their responsibilities are and what actions they need to take to maintain safety standards and protect staff during the outbreak.

Takeaway / deliveries

If you are a food premises offering food delivery or take away / delivery service, we would recommend that you look at the attached guidance.

There may be some issues or practices that you may need to be aware of in order to keep your customers safe in relation to allergens and other food safety issues. Please remember during delivery, cold food should be kept at 8˚C or below and hot food at 63˚C or above. If you can, keep a record of what meals you have provided and to whom.

If you are not a food business operator but are offering to make a meal for someone who is in self-isolation or vulnerable, please make sure that you discuss any possible allergies, or food intolerances, so that any meals provided are safe.

Should you have any questions or require advice please contact Ehealth@ynysmon.gov.uk

https://www.tradingstandardswales.org.uk/help/2016FebFood.cfm

Green Bins

During the past week, the Waste Management team has seen a very large increase in the amount of general waste (plastic, paper etc.) in the Green Bin. This contamination has to be manually picked out by Council operational staff at the composting site which can be very dangerous (especially at the current time whilst trying to manage the Covid 19 pandemic).  Can we please ask that householders put green garden waste only in the Green Bin and any other items in the trolley box or black bin as specified. If these high contamination levels continue the Council may have to suspend the service.

Message issued on 31 March, 2020

Assisted collections

We are still accepting assisted collections and clinical waste collection applications. However, due to current guidelines, we will need for these to be completed online. Message issued on 25 March, 2020

Nappy collections

Due to current issues, we are no longer able to accept new applications for Childrens Nappy Waste Collection. Current users of the service will still be collected until otherwise instructed. Message issued on 25 March, 2020

Bulky waste collections

Due to current events we are now unable to accept further bulky waste collections. The ones that have already been booked will still be completed.

Requests for Recycling Trolleys, Brown Bins or Green Bins

Due to our current situation, we are now unable to accept further requests for recycling trolleys, brown bins or green bins. Apologies for the inconvenience caused. Message issued on 25 March, 2020

Household Waste Recycling Centres – Penhesgyn and Gwalchmai

Following our current situation in regards to COVID-19 unfortunately, Gwalchmai and Penhesgyn Household Waste Recycling Centres will be closed to the public from 17:00 (23/03/2020) today until further notice

Collections

Following the COVID-19 pandemic that is sweeping across the UK. To help reduce the spread of the virus, we need to ensure that Waste Collection and Recycling crews are able to collect your waste as safely as possible. Crew members are putting themselves at risk daily to provide our waste collection service. So to make life a little easier and safer for them, can we please aim to do the following:

  • Householders who are “self-isolating” will not be getting their trolley box emptied but we advise properties to keep their recycling in the trolley boxes and not to present them at their collection point. Any excess recycling can be placed in clear plastic bags and will be collected following your self-isolation period.
  • Ensure that black bin waste is contained in bin bags – no loose waste materials
  • Do not put any form of tissue – used or not into the top box of the recycling trolley. Put them in your black bin
  • Ensure that recycling items such as glass, cans and plastics are washed thoroughly before they’re put in the trolleys. This would reassure crews when it comes to separating and emptying the boxes
  • If possible, can handles of the bins/trolleys be sanitised before collection
  • Do NOT interact with the crews under ANY circumstances
  • Can householders who are “Self Isolating” please double bag their black bin waste
  • We are no longer able to accept textiles in the top box or the clothes banks. Can we please ask all householders to hold on to their textiles until the current situation improves? Apologies for the inconvenience caused -Message issued on 25 March, 2020

Cleansing

Can we ask members of the public to make full use of the litter bins provided when disposing of their waste or take their litter home and recycle/put in the black bin.

Public Conveniences

Following our current situation in regards to COVID-19 unfortunately, every Public Convenieces will be closed to the public from 18:30 today (23/03/2020) until further notice.

We have created an information document for the kind of support that our communities have for people to access. This document is updated daily :-

Twitter

  • Welsh Government: @WelshGovernment
  • Public Health Wales: @PublicHealthW
  • Department for Health and Social Care (UK Government): @DHSCgovuk
  • Isle of Anglesey County Council: @angleseycouncil

Facebook

Due to public health concerns, we have taken the decision to close all non-essential buildings from 5pm, Thursday, March 19th.

As of 5pm, Thursday, March 19th 

  • Oriel Ynys Môn, Llangefni 

will be closed to the public until further notice.

Due to public health concerns, we have taken the decision to close all non-essential buildings from 5pm, Thursday, March 19th.

As of 5pm, Thursday, March 19th 

  • Anglesey Archives, Llangefni 

will be closed to the public until further notice.

Our face-to-face service is closed.

Any person who is homeless or threatened with homelessness should contact us by phone on 01248 752 200 or email housingoptions@anglesey.gov.uk

Any enquiry for support services should be sent to SPOA@ynysmon.gov.uk 
Message issued on 27 March, 2020

Housing Repairs

Due to the Coronavirus, we have now taken the decision only to attend to emergency repairs.

This means we will only attend to repair a situation that poses a risk to life or potential risk to health or property such as:

  • a total loss of electricity, heating and or hot water
  • serious water leaks, gas leaks
  • blocked drains and toilets.

If you already requested a repair that is not classed as emergency, we will let you know when we can re-arrange.  

When you contact us on 08081 68 56 52, our staff will do their best to explain what will happen with your request and the next steps.

  • If you rent your property either in the private sector or a social landlord, and you have been affected financially by Covid-19 please call 01248 752 200 and ask to speak to the Financial Inclusion Team.

  • If you rent from the local authority and are concerned about your rent payments please call 01248 752 200 to speak to your Housing Management officer

  • Due to the current coronavirus pandemic and Government guidelines regarding non-essential travel, Housing Services have made some changes with regards to the process of applying for social housing.

  • With immediate effect, we will now accept photocopies of your supporting documents (such as ID, proof of address etc.) along with your application form rather than requiring original documentation.

  • During this time, our preferred method of accepting applications & documents is via email – this includes scanned documentation and/or screenshots and photos taken on your phone etc.

If you wish to apply for social housing, please contact our Customer Services team on 01248 752200 or via email at adrantai@ynysmon.gov.uk. An application will be sent to you in the post along with a freepost envelope for you to return all documentation should you be unable to e-mail them in to us. Message issued on 25 March, 2020

The Isle of Anglesey County Council is asking the islands’ residents to be watchful of fraudsters.

This comes during a critical time when the people of Anglesey have been asked to come together to support one another.

Anglesey’s Trading Standard Manager, Emma Jones said, “It saddens me that we have to share this message. During a time when people are most vulnerable, unfortunately there remains a minority who see it as an opportunity to prey on the vulnerable, taking money from individuals for shopping but then not returning.”

“This is a national problem and we’re seeing fraudsters increasingly targeting the public and organisations with emails, texts, phone calls and WhatsApp messages offering advice and treatment for the coronavirus, as well as setting up fake websites selling products and offering ‘cures’. Scammers have been setting up bogus websites asking for donations for victims or promoting awareness and prevention tips. Cold callers have also been contacting organisations suggesting they must have certain measures in place by a certain deadline.”

During this difficult time the authority is asking everyone to be vigilant and protect each other from becoming a victim of fraud and for anyone who is self-isolating to:

  • Try to use only trusted persons (friends, neighbours or family members) wherever possible to help you shop.
  • Do not give pension books or card details to anyone you did not know or trust prior to isolation.
  • Do not allow unknown visitors into your home unless you have a prior arranged appointment and have checked they are not unwell.
  • If you need to ask someone you don’t know well to help get you shopping, get as much detail from them about who they are, where they live, their vehicle details etc, as possible.
  • If you are able to shop online, or place an order with a local shop and pay directly so that it only requires delivery, consider these as options.

Emma Jones added, “We fully the support the people who genuinely want to help their community and I would urge those people to get in touch with Môn Community Link who are co-ordinating an island wide list of community support by calling 01248 725745.”

If you have any concerns that you or a neighbour are being targeted by a fraudster contact Anglesey’s Trading Standards team today on 01248 750057 or email TradingStandards@Anglesey.gov.uk

From Monday, March 23rd, the following popular visitor car parks in Benllech, Trearddur Bay, Porthdafarch and Porth Swtan will be closed until further notice.

RSPB

The RSPB are people to refrain from visiting their nature reserves. This means that until further notice, all of RSPB's car parks, toilets, visitor centres, hides, cafes and shops are closed to the public. Message issued on 26 March, 2020

Important Notice

Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Council’s response to Corvid- 19.

Thank you for your understanding

Following our current situation in regards to COVID-19 unfortunately, every Public Convenieces will be closed to the public from 18:30 today (23/03/2020) until further notice.

Message issued on 25 March, 2020

Discretionary Assistance Fund - DAF

https://gov.wales/discretionary-assistance-fund-daf

The Discretionary Assistance Fund provides 2 types of grant that you don’t need to pay back.

  • Emergency Assistance Payment (EAP) – a grant to help with essential costs after an emergency or if you experiencing extreme financial hardship.
  • Individual Assistance Payment (IAP) – a grant to help you or someone you care for live independently. Applications for the IAP must be supported by an approved partner or they will automatically be refused.  

For more information visit their website through the link above or call 0800 859 5924.

What to do if you cannot afford to top up your prepayment meter.

If you have been using more fuel due to having to stay at home and cannot afford to top up your meter you need to contact your supplier.  This also applies if you have been affected by the coronavirus or are following government guidance to stay at home and 'self-isolate'.

Your supplier contact details can be found on their website or on your bill.

Visit the Citizens Advice Website below for more information.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/you-cant-afford-to-top-up-your-prepayment-meter/

If you have questions about the potential impact of coronavirus on your Universal Credit, visit: https://www.understandinguniversalcredit.gov.uk/coronavirus/

If you require an eligibility assessment and guided assistance to make an online Universal Credit Claim please call the dedicated Help to Claim line on 0800 0241 220

Foodbank – If you are having to self-isolate and require help with food please call 07532242994.

Self Employed and affected by Covid-19? https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

If you need welfare and benefit advice please call the JE O’Toole Centre on 01407 760208 where telephone appointments can be arranged.

Message issued on 26 March, 2020

Isle of Anglesey Public Rights of Way network and Access Land

The Isle of Anglesey Public Rights of Way network remains open for the public to use, subject to a few exceptions listed below. This will remain under review and may change if areas are identified where groups of people are congregating and actively ignoring measures set out by the Government. At present no areas of Access Land have been closed.

We ask that all members of the public follow the requirements for social distancing and utilise their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes. Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.  

All closure notices will be published online and notices posted on site under Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020.

Current closures

  • Public Footpath through Parc Mwd, Valley – SH2913178638 to SH2917878975
  • Public Footpath forming part of Anglesey Coastal Footpath within Breakwater Country Park, Holyhead – SH2350383582 to SH2239083649
  • Cycletrack within Dingle Nature Reserve, Llangefni – SH4579875901 to SH4534276537
  • Public Footpath from Nant Terrace to Cycletrack within Dingle Nature Reserve, Llangefni – SH4553575844 to SH4567075887

Message issued on 25 March, 2020

During the current Covid-19 pandemic, the Planning Function will endeavour to continue to determine and deal with planning, enforcement, building regulation and other related applications (such as Listed Building Consent, Conservation Area consent, Tree Preservation Order consent, Hedgerow Notices) as effectively as possible.

However, the Council has taken a decision to suspend its Planning and Orders Committee. Whilst every effort will be made to determine live applications through powers delegated to officers, new cases and those requiring a Committee decision are likely to face significant delays due to site visit, inspection and meeting restrictions.

Whilst officers are currently working from home they can still be contacted via their normal work telephone numbers or email addresses during office hours.

The Planning Function apologises for any inconvenience caused, however the wellbeing of our service users and staff must take priority

Message issued on 25 March, 2020

In light of the closure of Cyswllt Mon, we are asking that residents apply for their disabled badge online through https://www.gov.uk/apply-blue-badge

Should you require any support, please email cyswlltmon@anglesey.gov.uk or telephone 01248 752155

Our face-to-face service is closed.

Any person who is homeless or threatened with homelessness should contact us by phone on 01248 752 200 or email housingoptions@anglesey.gov.uk

Any enquiry for support services should be sent to SPOA@ynysmon.gov.uk 
Message issued on 27 March, 2020

Message issued on 25 March, 2020

Urgent Notice:

COVID-19 - Guidance for Holiday Park Owners and Operators:

The Health Protection (Coronavirus: Closure of Leisure Businesses, Footpaths and Access Land) (Wales) Regulations 2020

https://gov.wales/guidance-holiday-park-owners-and-operators-coronavirus?fbclid=IwAR06AbRP3ICZXwWEEjyD4BzumucMpjDz-CIhO1IGyzZ7Z7Hz1GB_VogiFjI

Our Public Protection team is working closely with the North Wales Police to ensure that commercial premises required to close due to COVID19 are complying.

Letters are being sent to all licensed premises and food businesses to ensure they are all aware of their legal obligations to prevent the spread of virus.

Any complaints will be fully investigated and where offences are observed; appropriate prohibition notices, fines and potential withdrawl of licences will be implemented.

Last update: 11am, 1 April, 2020