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Cyngor Sir Ynys Môn - Isle of Anglesey County Council


Council Tax - frequently asked questions


Important notice

We recognise the financial difficulties residents may have in paying their Council Tax in the first months of the next financial year; especially during the current Coronavirus outbreak.

However, Council Tax amounts to around 30% of the Council’s income, income which will be required to fund vital services during the forthcoming months. We expect that taxpayers try to maintain their monthly payments, as set out in their Council Tax bill. 

Should taxpayers experience difficulties in meeting their monthly payments due to loss of work and a reduction in income, then help is available through the Council Tax Reduction Scheme which would reduce individual bills or reduce the liability to £0.

Where taxpayers are not eligible for help under the Council Tax Reduction Scheme and are experiencing difficulties to pay their Council Tax, then they are encouraged to contact the Council Tax team as soon as possible on 01248 750057 or email: revenue@anglesey.gov.uk to discuss. 

If you have any questions about your Council Tax or Business Rate bill please read our Frequently Asked Questions below.

Create a My Account profile with the Council.

This will enable you to complete online forms regarding Council Tax.

By registering for an account, you will also be able to contact other departments within the Council and access their online forms.

This information is also available on the back of your bill.

Direct Debit – this is the Council’s preferred payment method as it helps to reduce administration costs. To pay your bill by Direct Debit, please call 01248 750057 and have your bank details ready or complete the mandate enclosed with your bill and return it to the Council, quoting your account number.

Online payments – you can pay your Council Tax online.This service can also be used to pay a number of other Council bills, in addition to Council Tax, using Visa (debit/credit card) or Mastercard.

Telephone payments service – you can use our automated payments service and make your payment by debit or credit card. This facility is available 24 hours a day on 0300 1230800. 

Post Office – payment may be made by debit card, cash or cheque (payable to Post Office Ltd) at any Post Office. You will need your bill to make a payment.  If you wish to make a payment mid-year and do not have a bill with a bar code, you can request a payment card, which is available from the Council.

PayPoint – you can make cash payments at any PayPoint outlet. You will need your bill to make a payment. For your nearest PayPoint locations, go to:  www.paypoint.co.uk.

Bank - payment can be made by BACS to the Council’s general bank account number 79118615 at Natwest Llangefni Branch sort code 53-81-02.  Please ensure that you quote your Council Tax account number when making your payment. Your bank may charge for this service. 

You can do this on your online account, or

Please see the contact information on this page

You will need to confirm from what date you are claiming the discount and the reason for the change.

You can do this on your online account (Cancelling a Discount Form), or

Please see the contact information on this page

You will need to confirm the date which the change took place and the reason for the change.

You can do this on your online account (Council Tax Changes Form), or

Please see the contact information on this page

You will need to confirm the date which the change took place in writing and the reason for the change.

You can do this on your online account (Council Tax Changes Form), or

Please see the contact information on this page

You will need to confirm the date which the change took place in writing and the reason for the change.

If it says at the bottom of your bill “Instalments to be paid by: Direct Debit Monthly”, then the payments will be made automatically on those dates for the sums noted and your instalments will be taken from the same account number as the previous year.

Please complete the form that came with your bill and return it to us or contact the Revenues and Benefits Service. You can

Please see the contact information on this page

There is a balance at the bottom of the bill as this was the situation on 1 March, 2020. If you’ve made any payments after this date, they will not appear on your bill.

On your Council Tax bill there is a bar code – you should take this bill with you in order to be able to pay at the Post Office or any Paypoint location. You don’t need a swipe card.

Yes – you should contact us. 

Please see the contact information on this page

You may be eligible for help towards your Council Tax.

From 1 April, 2017, the Council decided to charge a premium of 25% on long term empty homes and homes that are furnished but unoccupied, e.g. holiday homes.

Following a review of the first full year of operation of the premiums, the Council has now decided, from 1 April 2019, to charge a premium of 100% on long term empty properties and 35% on homes that are furnished but unoccupied, e.g. holiday homes.

There are a number of exceptions from the premium and you should contact the Revenues and Benefits Service for additional information. You can

Please see the contact information on this page

You should contact the Council’s Revenues and Benefits Service. 

Please see the contact information on this page