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Isle of Anglesey County Council


Tell us once


The UK and Welsh Governments announced on 23 March, 2020 strict new measures for essential travel, social distancing and public behaviour including restrictions on the celebration of marriages and civil partnerships. The Registration Service has therefore suspended all services with the exception of death and still-birth registrations until further notice.

Deaths and still-births

Provision has now been made for the registration of deaths to be undertaken by telephone. This will help the Registration Service follow the Government’s guidance on essential travel, social distancing and public behaviour. The Registration Service is also working closely with health practitioners to share information electronically to remove the requirement for bereaved families to visit the Register Officer during the current emergency situation. To make an appointment for telephone registration please call the Register Office on 01248 751925, 26 or 27

Births

Birth registration appointments are suspended until further notice. Parents can now make a claim for child benefit or universal credit prior to the birth being registered, where they have not been able to do so because of these measures. Further information can be found on https://www.gov.uk/child-benefit/how-to-claim

Marriage / civil partnership

All ceremonies up to 31 May, 2020 are suspended in line with the Prime Ministers announcement. Couples affected by this decision will be contacted by the Registrar. All bookings will be rescheduled free of charge as soon as we are able to do so. The Registration Service will review bookings from June onward in line with UK and Welsh Governments announcements.

We trust our customers will understand the need for everyone to follow the strict new measures introduced to protect us all during this unprecedented worldwide pandemic.

The Registration Service will work with everyone to ensure birth appointments and ceremonies are rescheduled. However, we do not know when the new measures for essential travel, social distancing and public behaviour will be removed and therefore we will contact you in the near future and as soon as the situation is clearer.

Please do not visit the Register Office – we will contact you by telephone.

The Tell us Once service enables you to just tell us and we will inform Council departments and other Government organisations of a birth or a death in your family.

When someone dies or when you have a new baby, there are lots of things that need to be done. One of these things is contacting the government departments and local council services that need to be told. Until now you had to contact them all individually.

How the service can help you

When someone has died, their death needs to be registered with the Registrar. Once that’s done, several other organisations may have to be contacted and given the same information such as social care services, benefits support, blue badge, libraries, driver and vehicle licensing agencies and passport services for example.

Likewise when a new baby is born you have to contact several government departments and parts of the local council to inform them about the birth. It’s important that you do this as soon as possible as it may affect your entitlements. 

We are offering the ‘Tell us Once’ service which we hope will make things easier for you. Just tell us and we will contact the government departments and council services that need to be told so you don’t have to.

How does it work?  

When you call us to make your appointment to register the birth or death at the Register Office, the Tell Us Once service will be explained to you and you will be asked if you wish to take part. If you choose to take part, the Registrar will set up the details on the Tell Us Once national database. This usually takes around five minutes at the end of the registration.

Once the details have been entered on to the national database, a full Tell Us Once interview can then be carried out. This can be done either face-to-face (with an Anglesey Registrar) or via the telephone at a later date.

The information you give us will be treated securely and confidentially.

The organisations who are contacted will use the information to update benefits, credits or help to end or start up services and to resolve any outstanding issues. They may use the information in other ways, but only as the law allows.

Please remember that it is your responsibility to ensure that all organisations, that pay you a benefit/credit or provide a service to you, have correct and up to date information about you.

By face-to-face appointment

You can book a face-to-face Tell Us Once appointment with one of our Registrars at the same time as registering the birth or death or at a later date if that’s more convenient. Please call 01248 751925/26/27 to book an appointment and let us know which you prefer to do.

To make sure the right information is given to any organisations we contact for you and so that you get the most out of the service it will help if you can bring along with you the following information.

  • If you have already registered the birth before using this service then you will need to bring the birth certificate
  • A completed claim form for Child Benefit (if you are making a claim)
  • The National Insurance number/s and/or date of birth, address and telephone number of the person/s named on the birth register
  • Details of any benefits the person/s named on the birth register are receiving or have applied for
  • The partner of the person named on the birth register, (if they live in the same household) including their National Insurance number and/or date of birth and information about any benefits they may be receiving
  • Their National Insurance number and date of birth
  • Details of any benefits or services they were receiving
  • Their death certificate
  • Their Passport Number (if you want us to inform the Passport Service)
  • Their Driver’s Licence Number (if you want us to inform the DVLA)

We may also ask you for information about:

  • Their next of kin
  • Any surviving husband, wife or civil partner
  • The person dealing with their estate.
  • Anybody who is getting Child Benefit on their behalf

If you are the next of kin, you may be entitled to an increase in benefits, so please have your own National Insurance number to hand when you contact us.

If you are not the next of kin, or the person who is dealing with the deceased’s estate, you can still use the service if you have the authority to act on their behalf.

You must obtain the agreement of the persons listed above if you are going to provide us with information about them before you use the service.

The information you give us will be treated securely and confidentially.

The organisations who are contacted will use the information to update benefits, credits or help to end or start up services and to resolve any outstanding issues. They may use the information in other ways, but only as the law allows.

Please remember that it is your responsibility to ensure that all organisations, that pay you a benefit/credit or provide a service to you, have correct and up to date information about you.