To find out what your waste collection day is and when your black and green bins will be collected, a Know My Bin Day postcode search is available on the Customer Portal. Please follow the link in the button below. If you are not registered with us, please use the submit report anonymously option on the login screen.
Search the My Account customer portal
If you have any issues finding your address or it is incorrect please report it and we will ensure that your address is added to the database.
Your recycling boxes and food waste bin will be collected every week.
Why you need to put out your waste before 7am on collection days
The collection vehicles may travel different routes on some occasions, so the time your bin and recycling are collected may vary on your collection day.
To make sure that your bin and recycling boxes are emptied, remember to place them out before 7am on your collection day.
What to do if a collection is missed
Report all missed collections to the council by contacting the Waste Management Section on 01248 752860, no later than 5pm on the day following your usual collection day. Providing you’d put them out by 7am on your collection day.”
For general queries, please use the Waste Management General Enquiry Form.
Waste Management General Enquiry Form