Please use our secure form to request new or replacement green bin, food waste bin, recycling boxes, frame and parts for the trolley box set. If you haven’t already, you will need to set up your personalised and secure self-service account to save time and help keep track of your service requests.
Request new or replacement recycling bins and boxes
Please note, there is a charge of £33 (inc. vat) for a new, replacement, lost or damaged black wheeled bin.
There is a requirement for an upfront payment by debit or credit card to purchase a black wheeled bin and you can do this by phoning the Waste Management Section on (01248) 750057.
How do I register on the online portal?
You will need to use an email address to create a secure account to register with My Account. You will also need to agree to our terms and conditions, which gives us permission to hold and use your personal information in accordance with our privacy and data protection policies.
Important note: When registering to use the portal for the first time, you will be asked to go to your email account, open the email that we will have just sent you and click on the link to activate your account. You will not be able to login to the My Account portal or use the forms without activating your account from the link in the email. If you don’t think you’ve received an email, please check your Spam folder. We can check and activate the account manually if required, please let us know if this is something you want us to do.