If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to financial support.

Self-isolation payments are taxable. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.

Self-Isolation Support Payment

If you meet all of the eligibility criteria, you are entitled to an Isolation Payment of £500

• you have been told to self-isolate by:
  • NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • your child has been asked to isolate from their school, childcare setting or further education college on or after 23 October 2020
  • you have received notification from the NHS Covid-19 App because you have been in close contact with a positive case on or after 1 February 2021
• you are employed or self-employed
• you cannot work from home and will lose income as a result
• you or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit 

Discretionary payment

You may be eligible for a £500 discretionary payment if you meet all of the other eligibility criteria above, but:

• you or your partner do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
• you will face financial hardship as a result of not being able to work while you are self- isolating  or are in receipt of Statutory Sick Pay or an amount lower than that

This application is for one person only and any further applications within the same household must be made by each individual.

Please ensure that you have the information below available before starting your application

• National Insurance Number
• confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
• your most recent bank statement, wage slip or proof of self-employment 

If you have the NHS Covid-19 app installed on your phone and are informed to self-isolate, as you may have been in contact with someone who tests positive for Covid 19, you may now also qualify for support.

Note: if you are informed via an app notification, you must provide a screenshot.

If you are unable or don’t provide this screenshot, your application will not be considered.

You will also need to provide written confirmation from your employer that you did not work during this period and your earnings reduced as a result. If you are self-employed, you will have to provide a statement to this effect.

Please note that we can not make payments into a Post Office account. Please contact us if this is your only option.

Please read the privacy notice for Self-isolation Support Scheme (external link to Welsh Government website).

Please note that periods of on-line teaching by schools do not meet the criteria for self-isolation payments.