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Isle of Anglesey County Council


Risk of abuse and neglect of older people - COVID-19


You’re not alone. We’re here for you and we can help and support you.

The Hourglass Cymru helpline is available to anyone concerned about or affected by the increased risk of abuse and neglect of older people at this challenging time, whether that abuse is perpetrated by loved ones, paid professionals or strangers.

The group has come together as the coronavirus and subsequent lockdown has resulted in some older people in Wales potentially being at greater risk of domestic (or other forms of) abuse, neglect or of being targeted by criminals.

Older people who need help and support, or those who are concerned that an older person may be at risk can contact Hourglass Cymru (formerly Action on Elder Abuse Cymru) on 0808 808 8141 (for help outside of office hours, people should contact the 24 hour Live Fear Free Helpline on 0808 80 10 800).

If there is a risk of imminent serious harm, the police should be contacted without delay by dialling 999.

The police are still responding to emergency calls. If someone needs silent help, they should call 999 followed by 55.