Report a missed bin collection
If you have placed your bin, recycling box or mini food waste bin out for collection by 7am on your usual collection day and it has not been collected by 4pm on the same day then please contact the Waste Management Section before 5pm on the following day to report your missed collection.
Telephone the Waste Management Section on 01248 752 860
If you do not report a missed collection by 5pm the following day it will result in the bin, recycling box or mini food waste bin not being collected until the next scheduled collection.
An online form is also available - Waste Management General Enquiry Form
If a missed collection occurs as a result of an error by the householder (e.g. if the bin, recycling box or mini food waste bin is placed out at the incorrect time or collection day), your bins and boxes will not be collected until the next scheduled visit and this will not be classed as a missed collection.
The refuse and recycling vehicles are fitted with satellite tracking systems which record the time and date they visit your property to collect your bins and boxes, therefore if your bins and boxes are not out for collection when the vehicles visit your property on collection day, this will not be classed as a missed collection.
Please ensure that all bins and boxes are placed at your collection point by 7am on your collection day for your waste and recycling to be collected.