Council housing - rents and payments

You can also pay your rent by a touch tone phone call, online or by using a debit / credit card.

How to pay

If you wish, you can pay in cash or cheque at the main office in Llangefni or the area office in Holyhead.

By post - by cheque or postal order made payable to “Isle of Anglesey County Council” and addressed to the Rent Section. Please do not send cash as the council cannot take responsibility should it go missing in the post.

Door to door rent collection - covers most rural areas.

Direct Debit - you can arrange to have your rent paid direct from your bank or building society, mandates are available from your local housing office. Please note, this cannot be done when your account is in arrears.

Debit Card or Credit Card - you can pay for rents in person at the council offices at Llangefni or the Holyhead area office or by telephone to the council offices at Llangefni on 01248 752015, from 9am – 4pm, Monday to Friday or at the Holyhead cash office on 01407 769734.

By Telephone - you can connect to the service and pay your rent by phoning 0300 123 0800 on any touch-tone phone and you will be instructed on how to pay. Please remember to have your credit or debit card ready, along with the reference number of your account or invoice.  The service will be available 24-hour, 7-days a week. The 0300 number is charged at National Rate to all callers regardless of whether you are calling from a landline or a mobile.

Any payment(s) made after 4.00 pm, will not be credited to you account for up to 3 working days.

Note: There are a few exceptions. The system will not accept payments for Housing Rents where the rent number has alpha numeric characters.

Please keep your rent card in a safe place as it is your personal record of the payments you have made.

By Online Payments - You can make a number of online payments using any of the following types of credit/debit cards - Visa, Mastercard, Maestro / Switch, Visa Delta, Electron.

Your payment will take up to 3 working days to reach the account to which you are making a payment. (This includes time to verify your credit/debit card details with your credit/debit card supplier and for payment to be notified to the Council.) If your payment is overdue and recovery action is about to be taken, you should pay cash at the council offices.

Please see our Online Payment Terms and Conditions for information on legal aspects of paying online. Please read these terms carefully before using the online payments facility.

If you have any queries please call or write, quoting the reference from the email you receive or your screen print-out. If you think you have overpaid, or if a service for which you have paid is no longer required, please also call 01248 752015, email cashiers@anglesey.gov.uk  who will pass your query on to the appropriate officer.

Should you experience any difficulties when using any of these payment methods please contact us on 01248 752015 during the Llangefni Cash Office opening hours, which are 9am - 4pm, or by email: cashiers@anglesey.gov.uk

Changes in the amount of rent you pay

Rent usually increases at the beginning of April each year in line with guidance by the National Assembly. We will give you four weeks written notice of the rent increase.

If you receive housing benefit, the amount you pay each week may change due to your housing benefit being reviewed or altered if, for example, your income has changed.

Difficulty in paying your rent?

A condition of your tenancy is to pay your rent on time. We depend on the income from rents to provide services to all our tenants.

If you are having real problems in paying your rent, we will do all we can to help. You can also get advice from Shelter, Citizens Advice Bureau, or from a solicitor.