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Council housing - rents and payments

Rents and services may be paid for by Online epayments, Direct Debit, to a rent collector (in certain areas) or by cheque or swipe card at the Post Office.

You can also pay your rent by a touch tone phone call, online or by using a debit / credit card.

How to pay

By Online Payments - You can make a number of online payments using any of the following types of credit/debit cards - Visa, Mastercard, Maestro / Switch, Visa Delta, Electron.

Customer Contact Centre – by calling 01248 752015 / 752669 / 752648 / 752649 between 9.00 a.m. and 5.00 p.m. Please ensure you have your debit / credit card to hand. 

By post - by cheque or postal order made payable to “Isle of Anglesey County Council” and addressed to the Rent Section. Please do not send cash as the council cannot take responsibility should it go missing in the post.

Door to door rent collection - covers most rural areas.

Direct Debit – this is the Council’s preferred payment method as it helps to reduce administration costs. To pay your bill by Direct Debit, please call 01248 752673 and have your bank details ready or complete the mandate enclosed with your bill and return it to the Council.

Post Office – payment may be made by debit card / cash or cheque (payable to Post Office Ltd) at any Post Office. You will require your Invoice to make a payment at the Post Office.

PayPoint – you can make cash payment at any PayPoint outlet. You will require your Invoice to make a payment at a PayPoint oulet. For your nearest PayPoint locations go to www.paypoint.co.uk.

By Telephone - you can connect to the service and pay your rent by phoning 0300 123 0800 on any touch-tone phone and you will be instructed on how to pay. Please remember to have your credit or debit card ready, along with the reference number of your account or invoice.  The service will be available 24-hour, 7-days a week. The 0300 number is charged at National Rate to all callers regardless of whether you are calling from a landline or a mobile.

Any payment(s) made after 4.00 pm, will not be credited to you account for up to 3 working days.

Note: There are a few exceptions. The system will not accept payments for Housing Rents where the rent number has alpha numeric characters.

Please keep your rent card in a safe place as it is your personal record of the payments you have made.

Should you experience any difficulties when using any of these payment methods please contact us on 01248 752015 or by email: cashiers@anglesey.gov.uk

Changes in the amount of rent you pay

Rent usually increases at the beginning of April each year in line with guidance by the National Assembly. We will give you four weeks written notice of the rent increase.

If you receive housing benefit, the amount you pay each week may change due to your housing benefit being reviewed or altered if, for example, your income has changed.

Difficulty in paying your rent?

A condition of your tenancy is to pay your rent on time. We depend on the income from rents to provide services to all our tenants.

If you are having real problems in paying your rent, we will do all we can to help. You can also get advice from Shelter, Citizens Advice Bureau, or from a solicitor.

Last update: 14 February 2011 Give feedback on this page
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