Help with completing the online benefit form

What if I have a dial up connection?

Once you have opened the form on the internet, you can fill it in and save it on your computer. You only need to reconnect to the internet when submitting the completed form.

Working with the pages of the e-claim form

Moving through pages

Move backwards and forwards through pages in each stage using the Previous  and Next  buttons.

You can also use the Select Page button to show a list of form pages, and pick the one you want to go to.

Page size

You can adjust the size of the pages on your screen with the Zoom buttons.

Printing

You can print pages using the Print button  on the form

Filling in the form

Use the mouse to click into a field, and use the keyboard to enter information.

You can move through the form by using the SHIFT and TAB keys:

• Pressing TAB will move you from one field to another
• Pressing SHIFT and TAB together will move you backwards through the fields

As you fill in the form, it monitors what you are entering, and activates or deactivates different areas depending on whether you need to fill them in. You only have to complete the blue coloured areas.

Check boxes

To make a cross in a check box, click the box with the mouse button, or tab to the correct box and press the space bar.

Entering dates

Enter dates directly into the text box by typing numbers separated by the “/”symbol eg 31/12/2005.

You can clear a date by pressing the ESC key.

Saving your form information

You can save a partially completed form by using the Save button

The form can be saved on your Desktop or C: drive. Make your selection on the pop up window for saving the form data.

The form you saved is encrypted and protected by your chosen password. You can move the saved form in the same way you would move a file in Windows.

Opening a saved form

To open a saved form, return to this web site and open the relevant form  .

Use the Load button to reload the information you saved

Checking your form for errors

You can check what you have entered for errors by clicking on the Show Errors button. Fields with errors in them will be highlighted.

Click into the field to find out what the error is and correct it.

Use the Show Errors button to make sure your form is correct and error free before you submit it to us.

Submitting the form

Click on the Submit button when you have completed your form.

If there are any problems when you submit your form, you can save it and try sending it later.

When you have submitted the form, follow the on-screen instructions on what to do next.

Don’t forget to connect to the internet first, if you are using a dial-up connection.

Any questions?